We beleive that all customers should be happy about their purchase with us.
The customer has a 30-day return period for all change-of-mind purchases.
To be fair to us, there are a few conditions:
- Items must be in unopened, unused and be in original packaging read to be resold. Any damage to packaging will result in a charge.
- Items that have been used, installed, missing parts or are damaged do not qualify under this policy.
- Customer pays for our original packing costs and charges; and any extra packaging/shipping when sending back to us.
- All packing materials you send us will be recycled or reused in our future order packing.
- Refunded money is returned on the same card/method used when purchasing.
To initate a return, send a copy of your invoice and indicate what items you wish to return to sales@xude.com.au to get the process started.